Privacy Policy - Protecting Your Data at Lissah & Boyle
At Lissah & Boyle, we prioritise the protection and responsible handling of your personal information. Our comprehensive privacy policy outlines how we collect, use, and safeguard your data in compliance with GDPR and UK data protection laws.
Information We Collect
Personal Identification
We collect name, email address, phone number, job title, and company name to provide our services and maintain communication with you.
Payment Information
Billing address, credit/debit card details, and other payment-related information necessary to process transactions.
Website Usage
IP addresses, browser type, referring/exit pages, and date/time stamps to improve your experience and our services.
Communication Data
Any information you provide when contacting us via email, phone, or through our contact forms.
How We Use Your Information
Service Provision
Processing your orders, providing requested services, and managing your account efficiently.
Communication
Responding to inquiries, sending transactional emails, and providing responsive customer support.
Website Improvement
Analysing user interactions to enhance our offerings and improve overall user experience.
Marketing
With your consent, sending you relevant communications about new services and offers.
Lawful Basis for Processing
Consent
Where you have explicitly given us permission to use your data, such as subscribing to our newsletter.
Contractual Necessity
To fulfill our contractual obligations, including processing payments and delivering services.
Legitimate Interests
To improve our services and communicate with you regarding our offerings when appropriate.
We ensure that all data processing activities comply with applicable data protection laws and respects your privacy rights. Our approach balances our business needs with your right to privacy and data protection.
Sharing Your Information
No Selling of Data
We never sell, rent, or trade your personal information to third parties
Trusted Service Providers
We share data only with vetted partners who assist in our operations
Legal Requirements
We may disclose information if required by law or to protect our rights
All third-party service providers who may access your data are carefully selected and contractually required to maintain the confidentiality and security of your information. These providers include payment processors, IT service providers, and email marketing platforms that help us deliver our services efficiently.
Your Privacy Rights
Right to Access
You can request a copy of all personal data we hold about you, and we will provide this information in a structured, commonly used format.
Right to Rectification
You can ask us to correct any inaccuracies in your personal data to ensure we maintain accurate records.
Right to Erasure
You can request that we delete your personal data, subject to certain legal exceptions and requirements.
Right to Restriction
You can ask us to temporarily or permanently stop processing some or all of your personal data.
To exercise any of these rights, please contact us at Hello@lissahandboyle.co.uk or call 07709 115948. We will respond to your request within 30 days.
Data Security & Retention
Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:
Encryption of sensitive data
Secure network infrastructure
Regular security assessments
Staff training on data protection
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. This typically includes:
Account information while your account remains active
Transaction records for accounting and tax requirements
Communication records for customer service purposes
After the required retention period, your data will be securely deleted or anonymized.
Additional Information
Cookies
Our website uses cookies to enhance your browsing experience. These small files stored on your device help us analyse website usage and improve functionality. You can disable cookies in your browser settings, though this may affect site performance.
Third-Party Websites
Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal information.
International Data Transfers
We do not transfer your personal data outside the UK or European Economic Area (EEA). If such transfers become necessary, we will implement appropriate safeguards to protect your information.
Policy Updates
We may periodically update this Privacy Policy. Changes will be posted with a revised effective date. We recommend reviewing this policy regularly to stay informed about how we protect your data.
If you have questions about our Privacy Policy, please contact Lissah & Boyle at Hello@lissahandboyle.co.uk or 07709 115948.